Shipping

COVID-19 shipping update

We keep working as usual in spite of the COVID-19 and your purchase is 100% guaranteed. Our lead times listed below remain the same, but delivery times can be delayed few days. Thanks for your understanding during this time!

We ship worldwide! We cannot expedited international shipping or speed up the transit time/customs clearance process. We do not guarantee actual delivery dates. To find out the shipping fee, please find the corresponding value in the table below.  

We use the most convenient and reliable delivery method. ALL Orders for our buyers will be shipped from Ukraine with UPS, USPS or FedEx post service.

Returns, exchanges & replacements

We hope you absolutely love every single keepsake we send you.  But sometimes life happens and plans change, we get it.

RETURNS & EXCHANGES

We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days of your receipt of the package.  Items must be in new condition and original packaging. Buyer is responsible for return shipping costs plus any shipping costs required to send an item for exchange.

-We do NOT accept returns or exchanges on personalized, custom made, or clearance items. 

REPLACEMENTS: 

If we made a personalization error on your order that was our fault, we'll happily replace the personalized item for you.  We do not replace items that were incorrectly printed due to buyer error.